TrueRoll Support

Need help setting up your sensor, pairing the app, or understanding your putting data? We're here to help.

Quick Start

1Charge your sensor

2Attach the sensor to your putter using the TrueRoll mount

3Open the TrueRoll app

4Pair the sensor over Bluetooth

5Start a session

6Follow the in-app ready prompts

7Hit putts and review your results

Pairing Help

If your sensor does not appear in the app, make sure it is charged, powered on, and close to your phone or iPad. Bluetooth must be enabled. If it still does not appear, restart the app and power-cycle the sensor.

Ready Step Help

Before some sessions, TrueRoll may ask you to hold still briefly so the app can prepare to measure your stroke. Follow the in-app prompts, wait for the countdown, then putt normally.

Metrics Help

Face at Impact

How square the putter face returns compared to address.

Tempo

Relationship between backstroke and forward stroke timing.

Backstroke Length

How far the putter travels during the backswing.

Consistency

How repeatable the stroke pattern is across a session.

Contact Support

Still need help? Email us and we'll get back to you as quickly as possible.

Email Support